Privacy Policy

Your privacy is important to us. This policy explains how we handle your information.

This Privacy Policy describes how AC Australia ("we," "us," or "our") collects, uses, and shares information about you when you visit our website at air-conditioning.au (the "Site"). By using our Site, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

We collect information you voluntarily provide to us, such as when you:

  • Fill out our contact form (name, email address, message content)
  • Subscribe to our newsletter (email address)
  • Participate in surveys or promotions

Information Collected Automatically

When you visit our Site, we automatically collect certain information about your device and your visit, including:

  • IP address and general geographic location
  • Browser type and version
  • Operating system
  • Pages visited and time spent on each page
  • Referring website or source
  • Device type (desktop, mobile, tablet)

Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and track information about your browsing activities. Cookies are small data files stored on your device that help us improve your experience on our Site. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Site and services
  • Respond to your comments, questions, and requests
  • Send you technical notices, updates, and support messages
  • Analyse trends, usage, and activities to improve our content
  • Detect, prevent, and address technical issues
  • Comply with legal obligations

Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: We may share information with third-party service providers who perform services on our behalf, such as web hosting, analytics, and email delivery.
  • Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition, your information may be transferred as a business asset.

Third-Party Services

Amazon Associates Program

AC Australia is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com.au. When you click on Amazon links on our Site and make a purchase, Amazon may collect information about you in accordance with their own privacy policy.

Analytics

We use Google Analytics to help us understand how visitors use our Site. Google Analytics uses cookies to collect information about your use of the Site, which is transmitted to and stored by Google. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Contact form submissions are typically retained for up to 2 years unless you request earlier deletion.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate information
  • The right to request deletion of your information
  • The right to opt out of marketing communications
  • The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information provided below.

Children's Privacy

Our Site is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

International Users

Our Site is operated in Australia. If you are accessing our Site from outside Australia, please be aware that your information may be transferred to, stored, and processed in Australia where our servers are located.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Last updated: January 2026